Terms of service

1. Acceptance

These terms form the agreement between MLJ, SASU, publisher of MammoLoop, and the organization that subscribes to the service. By creating an account, by submitting a request through this website, or by using the service, you accept these terms on behalf of the organization you represent. If you do not accept them, do not use the service. Where a separate signed order form or business associate agreement exists between us, that document prevails over these terms wherever the two conflict.

2. What the service is

MammoLoop is a web based annual screening recall system for breast imaging and women's health screening centers. It ingests exam history from your radiology information system or from scheduled exports, maintains a recall due list based on the intervals you configure, sends staged text message and printed letter reminders on your behalf, tracks callbacks and short interval follow ups, and maintains a no show recovery queue with reporting on return rates. It is an administrative and communication tool. It is not a medical device, it does not interpret images, it does not store diagnostic reports, it produces no clinical recommendation, and it does not replace the clinical judgment of your radiologists or your obligations under any accreditation or regulatory program.

3. Accounts and eligibility

The service is offered to businesses, not to consumers or to patients. You must be at least eighteen years old and authorized to bind your organization. You are responsible for the accuracy of the account details you give us, for keeping credentials confidential, for the actions taken under your users' accounts, and for removing access promptly when a member of staff leaves. Tell us without delay if you suspect unauthorized access.

4. Acceptable use

You agree to use MammoLoop only to contact patients of your own center about their own care, and only in a manner consistent with applicable law, including telephone and messaging consumer protection rules and any state specific requirements. You will honor opt out requests, which the service records automatically. You will not use the service to send marketing unrelated to screening recall, to contact people who are not your patients, to upload data you have no right to process, to attempt to breach the security of the service, to reverse engineer it, or to resell access to it without written agreement.

5. Subscription, prices and billing

Plans are Single Center at $99 per month, Two Centers at $219 per month and Network at $449 per month, in United States dollars, exclusive of any applicable taxes. Subscription fees are charged monthly in advance from the date your account is activated. Text message and printed letter costs are passed through at the rate charged by the carrier and the print and mail vendor and are itemized on the same invoice in arrears. There is no setup fee and no annual commitment. We may change published prices with at least thirty days notice by email, and any change takes effect at your next billing period. Invoices unpaid thirty days after issue may lead to suspension of the account after written notice.

6. Cancellation

You may cancel at any time from your account settings or by writing to us. Cancellation takes effect at the end of the billing period in progress, and no further subscription fee is charged. Message and postage costs already incurred remain payable. Amounts already paid for the current period are not refunded on a partial month basis, except where required by law. On cancellation, scheduled messages stop and we tell you which were already queued. We may terminate the agreement for material breach if the breach is not corrected within fifteen days of written notice.

7. Your data

All patient data and center data you provide remain yours. We process them only to deliver the service and only on your documented instructions, as a business associate where the Health Insurance Portability and Accountability Act applies, under the business associate agreement signed before any data is transferred. We do not sell your data, we do not use it to train models, and we do not use it to contact your patients for any purpose other than the recall you configured. On request during the subscription, and automatically on cancellation, we export the recall list, message history and callback log as CSV files and delete our copies within thirty days, except where retention is required by law.

8. Availability and support

We aim for a monthly availability of 99.5 percent, measured excluding scheduled maintenance announced at least forty eight hours in advance. Maintenance is scheduled outside United States business hours wherever possible. Support is provided by email during business days with a target first reply inside one business day. Messages queued during an interruption are sent once service is restored, and we tell you when that has happened.

9. Warranty disclaimer

The service is provided on an as is and as available basis. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non infringement. We do not warrant that the service will be uninterrupted or error free, that every message will be delivered by a third party carrier or postal service, or that any particular return rate or revenue result will be achieved. Figures published on this website are medians observed across customer centers and are not a guarantee.

10. Limitation of liability

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the service is limited to the subscription fees you paid in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special or consequential damages, for loss of profits, loss of revenue, loss of goodwill, or for the acts or omissions of telecommunications carriers and postal services. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.

11. Indemnity

You agree to indemnify and hold harmless MLJ, SASU and its personnel against third party claims, damages and reasonable costs arising from your use of the service in breach of these terms, from data you provided that you had no right to process, or from communications you configured that breach applicable messaging or consumer protection law. We will tell you promptly of any such claim and let you take part in the defense.

12. Changes to these terms

We may update these terms to reflect changes in the service or in the law. Material changes are notified by email at least thirty days before they take effect, and continued use after that date constitutes acceptance. The current version is always published on this page with its last updated date.

13. Governing law and contact

These terms are governed by French law. Any dispute that cannot be resolved amicably falls within the exclusive jurisdiction of the competent courts of Paris, France. If a provision is held unenforceable, the remainder stays in force. Questions about these terms go to jimenezjulien42@gmail.com, or by post to the registered office of MLJ, SASU as listed in the legal notice.